Frequently Asked Questions
Q: What is your return policy?
A: Exchanges or refunds (less shipping) are acceptable within 30 days of purchase date. After 30 Days a store credit will be issued. Items need to be returned in unused condition with original packaging and with all tags intact. Click Here to view our full return policy.
Q: How do I return an item?
A: Log in to your account by clicking on the "My Account" link at the top or in the footer of any page on our site. View the order using the "Completed Orders" link and click the Return Item(s) button. Select the items you want ot return. Click on the "Submit Return Request" Button. Then return the item with a copy of the packing list to the address on the packing slip.
Q: How do I share my wish list with friends.
A: Log on to your account and select your wish list. If sharing is not enabled, select Edit and check the 'share' box and save. Now when you view your wish list a URL will be displayed on the page. Copy this and email it to your friends or post in on your Facebook page. When clicked 'on' your friends will be taken to your wish list page.
Q: I am looking for a particular item, I cannot find it on your site?
A: Please contact us call our sales department at 717-492-5077 or and we will help you locate the product.
Q: I'm having trouble registering. I don't know my username or password. What's wrong?
A: If you have not registered with us before, you don't have a username or password yet. Select a username and a password to go with it, you do this in the registration section. You can easily register a new username and password by clicking on the "add to cart" button next to any product. (You will not have to order that product; it merely brings up the registration process. You can always delete the item from your shopping cart.)
Q: I've forgotten my password. What should I do? Can you tell me my password?
A: For your security we do not give out anyone's password over the phone. You can easily request our password to be emailed to you by clicking “I forgot my password”, your password will be emailed to you.
Q: Will my credit card information be safe?
A: We want you to know that every online transaction you make at NightGear.com is 100% safe. Our web site utilizes up to date 256 bit SSL encryption and is the highest level of security. No credit card data is stored on our site and we are regularly scanned for Payment Card Industry (PCI) compliance. Note we are fully dedicated to customer service and satisfaction. Embedded site seals are located in the footer of every page which will assure you that our security is up to date and in effect.
Q: How quick do orders ship? And how much is shipping?
A: Orders are usually shipped the same business day if the order is received before 1:00 PM EST. and the next business day for those received after 1:00. In the unusual event that the item is not in stock, you will be notified as to when your item will be available for shipping, and you will have the option to back-order the item, modify or cancel your order.
Total shipping charges are calculated and based on a number of factors and are dynamic. Shipping options and cost are available in the shopping cart prior to check out. Click on the "Estimate Shipping and Tax" link in the shopping cart - click here to see more info on shipping.
Q: How can I check on my order or track my package?
A: Click on the order status button on the front page. Simply input your email address and password, and the status of your order will be displayed, If your order was shipped with a carrier that provides tracking numbers (i.e. FedEx, UPS, etc.) we will display the tracking number, click on the tracking number, you’ll be taken to the carrier’s site and you will be given up-to-date information of your order.
Q: What do I do if I've received only part of my order?
A: Check your email to see if you've been notified of a back order or a drop-ship order. If you order contains different types of products, your items may originate from more than one location and be may packaged and delivered separately.
Q: Can I cancel an order after it has been submitted?
A: Orders may be cancelled within an hour of order placement during normal business hours. You may send an email if it is after hours or a weekend and we will try to intercept before shipping. Beyond that time frame, it may be difficult for us to cancel orders due to the rapid processing. The exception to this rule is that we are able to cancel orders that have been back ordered. If you would like to cancel an order, please call our customer service department at 717-492-5077.
Q: Will I be charged sales tax?
A: All orders shipped to an address in Pennsylvaina will be charged 6% sales tax on all taxable items.
Q: Do you accept Purchase Orders?
A: No. Orders must be prepaid. For more payment options (Check, Money Order, Bank Wire Transfer, Paypal Invoice), please call us at 717-492-5077
If you have specific questions about your order please call 717-492-5077 or Contact Us online.